You must spend at least $50 per month to qualify for live chat, and at least $200 for live phone support or to meet with an agent over video.Īdditionally, while Zoom Phone is for businesses primarily operating in the United States and Canada, equivalent service options are available for the United Kingdom and Ireland or Australia and New Zealand. Complete access to customer support: Zoom Phone’s customer service is somewhat lacking, with live support access reserved for the most premium licenses.You must purchase “Pay as You Go” credit to make outbound calls. Outbound calling without upgrade: While the US & Canada Metered plan is the most affordable option, it does not allow outbound calls.Some competitors would require upgrades or a separate add-on purchase to access these features. Using contact center features without added cost: Your standard plan includes IVR, automatic call distribution groups (ACD), and lets managers barge, whisper or takeover calls.Integrating with popular apps: Zoom Phone integrates with Google Workspace, Microsoft Teams, Slack, Salesforce and dozens of other useful apps.An all-in-one communications hub: Pair Zoom Phone with the brand’s chat, video and other contact tools to have a single point of communication and collaboration.Quick purchase and easy setup: You can quickly purchase whichever plan and add-ons meet your company’s needs and start using Zoom’s app immediately.Affordable monthly and annual plans: With a starting price of $10 per month per user, Zoom Phone is a cost-effective VoIP product for most small businesses.There are cloud communication services that could be a better fit. Though Zoom Phone has many benefits, it may not be the best VoIP solution for your business. Zoom Phone’s pricing and features are why we recommend it as one of the Best VoIP Services. Zoom Phone’s Unlimited plan also allows for international calling, but only as an add-on you must choose the Global Select subscription to get limitless local calling in a country outside the U.S. You must upgrade from the US & Canada Metered plan to the US & Canada Unlimited plan to make non-metered domestic calls. Utilize call whisper, monitor, barge or takeover.Unlimited auto attendants/interactive voice response (IVR).Extension to extension inbound and outbound calling. ![]() Unlike Meetings, which focuses on video conferencing, Phone provides businesses with a professional phone system and number. Dubbed Zoom Phone, the service grew in popularity, amassing more than 4 million seats by late 2022. Zoom Video Communications launched its voice-over-internet-protocol (VoIP) service in January 2019.
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